Efficient service processes are critical to business success. Our service management solution is based on Würth Phoenix's many years of experience in the ITSM environment for companies of all sizes. A high degree of automation ensures reliable processes, faster service and thus more satisfied customers at lower service costs.
The Configuration Management Database (CMDB) is at the heart of IT service management and relevant frameworks such as ITIL. EriZone populates the CMDB largely automatically and keeps it up-to-date. In this way, service management always has an up-to-date overview of the existing components and the relationships between the components. Problems and requests can be processed in a targeted manner, prioritization is automatic and tickets can be closed faster than "solved".
EriZone is based on ITIL and supports the central service processes based on this best practice recommendation. Our ITIL-certified consultants help you align your service processes with ITIL to ensure transparent, seamless and smooth operations across all service desk instances. The processes are documented in an audit-proof manner so that you can prove compliance with relevant regulations at any time.
In practice, IT service management and IT operation management are often separate disciplines. For optimal processes, however, it is important that both worlds grow together. Through the close integration of NetEye into the EriZone service desk offering, your support staff and administrators have a complete overview of the status of your IT at all times. You increase user satisfaction and business productivity.